Vertical Solutions -> ITes
Transcription Model & E-Document Processing

Next gen form creation by remote, “lapless”* or desktop centric worker:

Process

Input: Digital dictation or scanned handwritten form e-transmitted to Last Peak
Transcription: voice/OCR file transcribed to Customer e-format
Output: Last Peak remits & integrates w/ Customer workflow solution
ROI

Cost: lower paid worker performs mid-level doc creation tasks
Speed: Voice dictation, not pen/keyboard input
Efficiency: Mid-level worker freed for higher skilled tasks
Reliability: Transcription a proven solution in privacy/security driven medical sector:
• $20B annual US transcription revenue**
• 100,000 workers***

** Source: American Association of Medical Transcription
*** Source: US Department of Labor

Economic Return

Customer Satisfaction: End user:

Understood
Targeted
Serviced
ROI

Cost per service call/transaction reduced 20-40%
India based BPO at 30-40% less than US
Churn reduced
Revenue increased
Low Risk Launch Model & Initial Project Selection

Choose a process with:
Low risk e.g. loan document prep
Low integration factor
Defined specs
Standard technology, and is:
Non-core process
Transactional, not transformational
Low Risk Launch Model Project Timeline & Expansion
3 stages to initial process launch:

Initial
Cost Savings
   
Efficiency
Gains
   
CIBC
Productivity Gains
More Cost Savings
Improved CIBC Service Quality