No one knows your business process better than you!! But outsourcing with Last Peak permits you to reduce the cost of operations, decrease risks, shorten cycle times, lower investments, and create an organisation that is responsive to your needs. Our processes architects will work with you to assimilate your business processes, systems, and technology makes it easy for us to achieve your objectives.
Building A Collaborative Outsourcing Relationship
Last Peak’s collaborative outsourcing model, based on best practices for tasks, deliverables, and key performance benchmarks, creates a high-performance and profitable outsourcing relationship that keeps you in the driver’s seat while Last Peak performs the essential back office functions.
This permits you to harvest the benefits of:
Our simple quality mantra is based on this work flow model:
Last Peak uses the following Process methodology to imbibe your work flow to ensure the shortest time for value to flow to you and your process.
Last Peak’s process architect learns your business requirements, priorities, and operating scenarios; structure the implementation program and timelines; and plan manpower staffing and training requirements. In the Discover phase, Last Peak’s project team analyses your process to learn how services are being performed, the skill sets of the people performing the services, and to critically evaluate if services can be re-engineered to be delivered optimally offsite.
Post Discovery, Last Peak assigns an experienced team of process consultants, team leaders, and training coordinators to create a transition road map. This road map is time line and milestone sensitive, with an emphasis on establishing a framework for the risk-free development, implementation, and transition of outsourced activities.
Our E-services Team works with you to set up data transmission and communication protocols that meet with and exceed Legislative Requirements while adhering to the tenets of simplicity, robustness and scalability. Last Peak works with you to set up mutually acceptable performance benchmarks and milestones to be reached at various stages of the implementation cycle.
Test Drives demonstrate the effectiveness of the outsourcing relationship and create a scalable, flexible model. We metric each process to derive KPI’s and Checks and Balances. You are assured access to advanced technology and evolved processes, skills, and competence.
The Iterate phase keeps Last Peak’s processes “fit for the future”, assisting you in retaining the competitive edge and giving you the strategic resilience to win in the competitive market place. You are freed to find more business prospects and tune service offerings for greater end customer satisfaction, this helps you enhance your investor return and profitability without sacrificing your Business Objects.
QUALITY ABOVE ALL ELSE
Quality is constantly monitored and improved through ongoing accredited external third party auditors to guarantee that you are always exceed client requirements relating to quality and delivery.
Our comprehensive living process manuals keeps our employees and you in sync with the regulatory and procedural changes as well as individual client requirements. This reduces defect rates and keep you in sync with client requirements boosting Client Satisfaction Scores.